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Frequently asked questions
Delivery, payment, returns and growing questions. If yours isn't here, contact us and we will answer it.
How long does delivery take?
Orders are picked and dispatched within one to two business days. Standard delivery within the contiguous United States usually arrives three to seven business days after dispatch; expedited delivery is one to three business days.
How much is shipping?
Standard shipping is $7.95 and is free on orders over $75. Expedited and oversize delivery charges are calculated at checkout, because items such as raised bed kits and wheelbarrows ship by freight.
Do you ship outside the United States?
Not at present. We ship to addresses in the United States only. Seed and soil products are also subject to state restrictions, so a small number of items cannot be sent to every state.
Can I order without creating an account?
Yes. Guest checkout needs only an email address and delivery address. An account simply keeps your details and order history together for next time.
How do I track my order?
Use the order number from your confirmation on the order tracking page, together with the email address you ordered with. You can also reply to your confirmation email and we will check for you.
How are payments taken?
Card payment is not yet connected to this store. When you place an order we email an invoice with payment instructions from infos@zelcorholdings.com, and we dispatch once payment clears.
What is your returns window?
Thirty days from delivery for unused items in their original packaging. Opened seed, soil, compost and other perishable growing media cannot be returned unless the item arrived damaged or incorrect.
An item arrived damaged. What should I do?
Email infos@zelcorholdings.com within seven days of delivery with your order number and photographs of the item and packaging. We arrange a replacement or refund and cover return postage where the fault is ours.
Do you guarantee that seeds will germinate?
No. Germination depends on sowing depth, temperature, moisture and soil, which are outside our control. We do guarantee that seed is within its stated packing season and true to the variety named on the packet.
Do you sell to schools, allotments and small businesses?
Yes. For larger or repeat orders, email infos@zelcorholdings.com with the quantities you need and we will confirm availability and delivery options.
Are your tools suitable for left-handed use?
Some pruning tools are offered in a left-hand grip, listed as a separate variant with its own SKU. Where no left-hand variant is shown, the tool is symmetrical or right-hand only.
Still stuck? Contact us or call +1 747-236-0713.